Widerrufsrecht

1. Overview

Thank you for booking a service with santaclauslapland.com. We understand that plans can change, and we aim to be as fair and transparent as possible. This policy outlines the conditions under which refunds are issued for cancellations of booked services.

By completing a booking and payment on our website, you agree to the terms set out in this Refund & Cancellation Policy.

2. Cancellation & Refund Schedule

The following refund tiers apply based on how far in advance of the scheduled service date a cancellation request is received:

  • More than 30 days before service: 100% full refund. Full amount refunded to original payment method.
  • 14–30 days before service: 50% partial refund. 50% of total booking value refunded; remaining 50% is non-refundable.
  • Less than 14 days before service: No refund. The full booking amount is forfeited.

Note: The notice period is calculated from the date and time we receive your written cancellation request to the scheduled start date/time of your booked service.

3. How to Request a Cancellation

To request a cancellation, please contact us using the details below:

  • Email: max.hakulinen@gmail.com
  • Phone: +358 40 5889109
  • Website: santaclauslapland.com/contact

Your cancellation request must include your full name, booking reference number, the name and date of the service you wish to cancel, and your reason for cancellation (optional, but appreciated).

Cancellations will be confirmed by us in writing (email). Please note that the cancellation is only valid once you have received written confirmation from us. Verbal cancellations are not accepted.

4. Refund Processing

Once a cancellation has been confirmed, refunds will be processed as follows. Refunds are returned to the original payment method used at the time of booking. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider. Refunds will be issued in the same currency as the original payment. santaclauslapland.com is not responsible for any exchange rate differences.

5. Non-Refundable Items

The following are non-refundable under all circumstances: booking fees or administrative charges (if applicable), any add-on products or merchandise already dispatched or fulfilled, and gift vouchers or promotional codes used at the time of booking.

6. Rescheduling

If you would like to reschedule your service rather than cancel, please contact us as early as possible. Rescheduling is subject to availability and must be requested at least [X] days before the original service date. Rescheduling requests made within 14 days of the service date may be treated as a cancellation under this policy.

7. Exceptional Circumstances

In cases of extraordinary circumstances — such as serious illness, bereavement, or events outside your control — we encourage you to contact us directly. While we cannot guarantee exceptions to this policy, we will consider each case individually and with empathy.

santaclauslapland.com reserves the right to cancel or reschedule a service due to weather, safety concerns, or force majeure events. In such cases, customers will be offered a full refund or the option to reschedule at no additional cost.

8. Changes to This Policy

santaclauslapland.com reserves the right to update or modify this policy at any time. Any changes will be published on our website. The policy in effect at the time of your booking will apply to your reservation.

9. Contact Us